Refund & Returns Policy

At Puzzle Solve Media, we are committed to providing professional digital marketing, technology, creative, and consulting services that deliver meaningful value to our clients.

Because our services often involve customized strategy, research, creative work, campaign setup, development, consulting, and time-based services, our refund policy differs from that of a physical product business.

This Refund & Returns Policy explains when refunds may or may not be available for services purchased from Puzzle Solve Media.

1. Services Covered

This policy applies to services provided by Puzzle Solve Media, including but not limited to:

  • Digital Marketing

  • Google Ads Management

  • Meta Ads Management

  • SEO Services

  • Social Media Marketing

  • Content Marketing

  • Website Development

  • Landing Page Development

  • Marketing Strategy

  • Marketing Consulting

  • Analytics & Tracking

  • Conversion Rate Optimization

  • Email Marketing

  • Creative Design

  • Other digital marketing or consulting services

2. Digital Services Are Generally Non-Refundable Once Work Begins

Because our services are customized and involve professional time, resources, strategy, research, development, and implementation, payments are generally non-refundable once work has started.

Once Puzzle Solve Media begins delivering the agreed services, the associated fees may not be eligible for a refund.

This may include work such as:

  • Strategy development

  • Research

  • Campaign setup

  • Account configuration

  • SEO implementation

  • Content creation

  • Creative development

  • Website development

  • Landing page development

  • Tracking implementation

  • Consulting

  • Campaign management

  • Reporting and analysis

3. Advance Payments

Where a client pays an advance or deposit to begin a project, the payment may be used to reserve resources, allocate team capacity, purchase third-party services, or begin project work.

Once work has commenced, advance payments are generally non-refundable unless otherwise agreed in writing.

If no work has started, a refund may be considered at the sole discretion of Puzzle Solve Media, subject to any applicable contractual obligations and third-party costs.

4. Monthly Retainer Services

For recurring monthly services, the monthly fee covers the agreed services, resources, planning, management, availability, and work performed during the applicable billing period.

If a client cancels a monthly retainer after the billing period has started:

  • Fees for work already performed are generally non-refundable.

  • Fees already paid for the current billing period may not be refundable.

  • Any agreed notice period will continue to apply.

  • Outstanding invoices must still be paid.

Cancellation will normally take effect according to the cancellation terms specified in the applicable service agreement or proposal.

5. Advertising Spend

Advertising budgets paid to third-party platforms such as:

  • Google Ads

  • Meta Ads

  • LinkedIn Ads

  • Microsoft Ads

  • TikTok Ads

  • YouTube Ads

  • Other advertising platforms

are separate from Puzzle Solve Media’s professional service fees unless explicitly stated otherwise.

Advertising spend is generally non-refundable by Puzzle Solve Media because the funds are paid to or consumed by third-party advertising platforms.

If an advertising platform provides a refund, credit, or adjustment, the applicable amount may be passed to the client where appropriate.

6. Third-Party Costs

Payments made for third-party services may be non-refundable, including:

  • Domain registration

  • Web hosting

  • Premium plugins

  • Software subscriptions

  • Stock images

  • Fonts

  • Marketing platforms

  • Email platforms

  • SaaS subscriptions

  • Advertising platforms

  • Payment processing fees

  • Other third-party services

Any refund provided by the relevant third-party provider will be subject to that provider’s own refund policy.

7. Website Development Projects

For website development or landing page projects, payments may be divided into milestones.

Examples may include:

Deposit → Design → Development → Testing → Final Delivery

Once a particular stage has been completed or approved, the payment associated with that stage may become non-refundable.

If a project is cancelled after development has started, the client may be responsible for payment for all work completed up to the cancellation date.

8. Client-Requested Changes

Reasonable revisions included in the agreed project scope will be handled according to the applicable proposal or agreement.

Requests that exceed the agreed scope may require additional fees.

A client cannot request a refund solely because additional changes are required where the delivered work meets the agreed scope.

9. Delays Caused by the Client

Refunds will generally not be provided where project delays result from:

  • Delayed feedback

  • Delayed approvals

  • Missing information

  • Missing content

  • Failure to provide account access

  • Failure to provide required credentials

  • Changes in project requirements

  • Failure to respond to communications

  • Other client-related delays

The project timeline may be adjusted accordingly.

10. Campaign Performance

Puzzle Solve Media does not guarantee specific marketing results unless explicitly stated in a written agreement.

Therefore, refunds will generally not be provided solely because a campaign does not achieve a specific:

  • Number of leads

  • Number of sales

  • Revenue target

  • ROI

  • ROAS

  • CPL

  • CPA

  • Website traffic level

  • Search ranking

  • Conversion rate

  • Advertising result

Marketing performance can be influenced by numerous factors outside our control.

11. SEO Services

SEO results can take time and depend on factors including:

  • Search engine algorithms

  • Competition

  • Website quality

  • Content

  • Technical factors

  • Backlinks

  • Industry conditions

  • Search behavior

Failure to achieve a particular search ranking or traffic level does not automatically qualify for a refund.

12. Cancellation Before Work Begins

If a client cancels a project before work has started, Puzzle Solve Media may consider a refund of eligible amounts received.

Any refund may be reduced by:

  • Payment processing fees

  • Non-refundable third-party expenses

  • Administrative costs

  • Other costs already incurred

The final refund amount will depend on the circumstances and applicable agreement.

13. Cancellation After Work Begins

If a client cancels after work has started, the client may be responsible for:

  • Work already completed

  • Work in progress

  • Third-party expenses

  • Advertising expenses

  • Approved project milestones

  • Outstanding invoices

  • Other non-refundable costs

Any remaining refundable balance, if applicable, will be assessed after outstanding amounts and incurred costs have been calculated.

14. Duplicate or Incorrect Payments

If you accidentally make a duplicate payment or pay an incorrect amount, please contact us as soon as possible.

Where appropriate, we may refund the excess amount after verifying the transaction.

Payment processing fees may not be refundable.

15. Failed or Unsuccessful Transactions

If a payment fails but your bank or payment provider shows a temporary hold or deduction, the amount may be released automatically by the payment provider according to its processing timelines.

Puzzle Solve Media does not control the processing timelines of banks, card networks, payment gateways, or other financial institutions.

16. Refund Request Process

To request a refund or discuss a payment issue, contact us at:

Email: info@puzzlesolvemedia.com
Phone: +91 70873 33550

Please include:

  • Your name

  • Company name

  • Invoice or transaction number

  • Service purchased

  • Payment date

  • Reason for the request

  • Relevant supporting information

We may request additional information before evaluating the request.

17. Refund Review

Each refund request will be reviewed based on:

  • The applicable service agreement

  • The project scope

  • Work already completed

  • Work currently in progress

  • Third-party costs

  • Payment terms

  • Cancellation terms

  • Applicable law

Submitting a refund request does not automatically guarantee approval.

18. Approved Refunds

Where a refund is approved, it will generally be processed using the original payment method where reasonably possible.

The time required for the refund to appear in your account may depend on the payment processor, bank, card issuer, or financial institution.

Puzzle Solve Media is not responsible for delays caused by third-party payment providers.

19. Chargebacks

Before initiating a payment dispute or chargeback with your bank or payment provider, we encourage clients to contact us so that we can attempt to resolve the issue directly.

Unauthorized or fraudulent chargebacks may result in suspension or termination of services, subject to applicable law.

This section does not limit any rights you may have under applicable consumer protection or payment laws.

20. Exceptions

Nothing in this Refund & Returns Policy is intended to remove or restrict any rights that cannot legally be excluded or limited under applicable law.

Where mandatory consumer protection laws provide additional refund or cancellation rights, those rights will apply.

21. Policy Changes

Puzzle Solve Media may update this Refund & Returns Policy from time to time.

Any updates will be published on this page with a revised “Last Updated” date.

22. Contact Us

For questions regarding refunds, cancellations, payments, or this policy, please contact:

Puzzle Solve Media

Phone: +91 70873 33550
Email: info@puzzlesolvemedia.com
Website: puzzlesolvemedia.com

Important Notice

This Refund & Returns Policy is a general template for digital marketing and professional services. It should be reviewed and customized by a qualified legal professional to ensure compliance with the laws applicable to Puzzle Solve Media and its clients, particularly if services are offered internationally.